Last Updated: 5 August 2026
Personal Information We Collect
When you visit the KAFF AIR website, we may automatically collect certain information about your device, including your web browser, IP address, time zone, operating system, and certain cookies installed on your device.
As you browse the website, we may also collect information about the pages you visit, the products or services you view, the websites or search terms that referred you to our website, and how you interact with its content. We refer to this automatically collected information as “Device Information.”
We may collect Device Information using technologies such as:
Cookies
Small data files placed on your device or computer that may include an anonymous unique identifier. You can manage or disable cookies through your browser settings.
Log Files
Files that record website activity and may collect information such as your IP address, browser type, internet service provider, referring or exit pages, and date and time stamps.
Web Beacons, Tags and Pixels
Technologies used to understand how visitors browse and interact with our website.
When you submit an enquiry, contact form, consultation request or installation request through the website, we may collect information including your name, email address, phone number, address, city, project requirements, and any other information you voluntarily provide. We refer to this as “Enquiry Information.”
In this Privacy Policy, “Personal Information” refers to both Device Information and Enquiry Information collected through our website.
How We Use Your Personal Information
We may use your Personal Information to:
- Respond to product, consultation, service, and installation enquiries.
- Communicate with you regarding your request.
- Provide product information, quotations, and customer support.
- Arrange consultations, site inspections, installation, servicing, or maintenance assistance.
- Detect potential fraud, misuse, or security risks.
- Improve and optimise our website and user experience.
- Understand how visitors browse and interact with the website.
- Measure and improve the effectiveness of our marketing and advertising activities.
- Send product updates, service information, or promotional communications where you have provided your consent or where permitted by applicable law.
- Comply with applicable legal and regulatory obligations.
We may also use Device Information to analyse website traffic, improve website performance, and identify potential security-related activities.
Sharing Your Personal Information
We may share Personal Information with trusted third-party service providers who assist us in operating our website, responding to enquiries, providing customer support, managing consultations, analysing website performance, and supporting our marketing activities.
These service providers are authorised to use Personal Information only for the services they perform on our behalf and are expected to process such information securely and confidentially.
We may also disclose Personal Information where required by law, regulation, legal process, or a lawful request from a government authority, or where necessary to protect our rights, users, systems, or business operations.
Third-Party Services
Our website may use trusted third-party service providers to support website functionality and improve user experience. These may include services for website analytics, advertising, tag management, enquiry form processing, and customer relationship management.
Where applicable, these service providers process information in accordance with their own privacy policies.
Marketing Communications
Where you have provided your consent, we may send you information regarding our products, services, promotions, and updates.
You may withdraw your consent or opt out of marketing communications at any time by clicking the unsubscribe link included in our emails or by contacting us using the details provided below.
Behavioural Advertising
We may use certain information about your interaction with our website to display advertisements or communications that may be relevant to your interests, where permitted by applicable law.
You may manage your advertising preferences through the settings provided by advertising platforms such as Google and Meta, or by adjusting your browser settings.
Cookies
Our website uses cookies and similar technologies to improve website functionality, remember your preferences, analyse website traffic, and enhance your browsing experience.
Where required by applicable law, non-essential cookies, including analytics and advertising cookies, will only be placed on your device after you provide your consent through our cookie banner or preference settings.
You may manage, disable, or withdraw your cookie preferences at any time through your browser settings or our cookie preferences tool, where available. Please note that disabling certain cookies may affect the functionality of some parts of the website.
Do Not Track
Some web browsers provide a “Do Not Track” setting. As there is currently no universally accepted standard for responding to these signals, our website may not automatically alter its data collection practices when a Do Not Track signal is received.
Your Rights
Subject to applicable law, you may request:
- Access to the Personal Information we hold about you.
- Correction or updating of inaccurate Personal Information.
- Deletion of your Personal Information.
- Withdrawal of consent previously provided.
- Restriction of certain processing activities.
- Information about how your Personal Information is used.
To exercise any of these rights, please contact us using the details provided below. We may request information necessary to verify your identity before processing your request.
Data Security
We implement reasonable administrative, technical, and organisational safeguards to protect Personal Information against unauthorised access, loss, misuse, alteration, or disclosure.
While we strive to protect your Personal Information, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security of information transmitted through our website.
Data Retention
We retain Personal Information only for as long as reasonably necessary to:
- Respond to enquiries.
- Provide customer support and services.
- Maintain business and legal records.
- Resolve disputes.
- Comply with applicable legal and regulatory obligations.
When Personal Information is no longer required for these purposes, it will be securely deleted or anonymised in accordance with applicable laws and our internal retention practices.
Third-Party Links
Our website may contain links to third-party websites or services. KAFF AIR is not responsible for the privacy practices, content, or security of those external websites.
We encourage you to review the privacy policies of any third-party websites before providing any Personal Information.
Minors
Our website is not intended for individuals under the age of 18 years.
We do not knowingly collect Personal Information from minors. If you believe that a minor has submitted Personal Information through our website, please contact us so that appropriate action can be taken.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, website functionality, legal requirements, or operational needs.
Any updates will be published on this page along with the revised Last Updated date.
Contact Us
If you have any questions regarding this Privacy Policy, our privacy practices, or would like to exercise your rights regarding your Personal Information, please contact us.
KAFF Appliances (India) Pvt. Ltd.
Registered Office
S.S. Plaza, 4th Floor
Sector 47, Gurugram – 122018
Haryana, India
Phone
+91 93119 80080
Email
air@kaff.in