Effective Date: 5 August 2026
Last Updated: 5 August 2026
These Terms of Service (“Terms”) govern your access to and use of the KAFF AIR website available at www.kaffair.com (“Website”), including the information, features, enquiry forms, product details and services made available through the Website.
In these Terms:
- “KAFF AIR,” “we,” “us,” or “our” refers to Kaff Appliances (I) Pvt. Ltd.
- “Website” or “Site” refers to www.kaffair.com.
- “User,” “you,” or “your” refers to any person accessing or using the Website.
- “Services” refers to the information, enquiry facilities, support features and other functionality available through the Website.
By accessing or using the Website, you confirm that you have read, understood and agreed to these Terms of Service. If you do not agree with these Terms, you should discontinue use of the Website.
1. Eligibility and Acceptance
You must be legally capable of entering into a binding agreement under applicable law to use the Website independently.
If you access or use the Website on behalf of a company, organisation or another person, you represent that you are authorised to accept these Terms on their behalf.
The Website is intended for users who are at least 18 years of age. Individuals below the age of 18 should use the Website only under the supervision of a parent or legal guardian.
2. Purpose of the Website
The Website provides information relating to KAFF AIR products, including:
- Integrated air purification systems
- Fresh-air ventilation
- Product features and specifications
- Residential and commercial applications
- Installation and operating information
- Product enquiries and demonstrations
- Customer support and service assistance
- Contact information
The Website is intended to provide product information and enable users to contact KAFF AIR.
Submitting an enquiry does not create a sale, installation contract, service agreement or any other binding commercial commitment.
3. Website Information
We make reasonable efforts to ensure the information on the Website is accurate and up to date. However, product information, images, dimensions, specifications, technical data, performance values, applications and availability may change without notice.
Website content is provided for general informational purposes only and should not replace:
- A site inspection
- Professional installation advice
- A technical assessment
- An official quotation
- A written product specification
- The product manual or warranty documentation
Actual product appearance, installation method and performance may vary depending on site conditions, room dimensions, ducting, ventilation requirements, environmental conditions and other technical factors.
4. Product Images and Representations
Product images, diagrams, airflow illustrations, room visualisations and installation examples are provided for illustrative purposes only.
Colours, finishes, dimensions and appearance may vary depending on:
- Device or screen settings
- Photography and lighting
- Product upgrades
- Installation conditions
- Manufacturing improvements
Please refer to the latest official product literature, technical documentation or written quotation before making a purchase or installation decision.
5. Product Availability and Modifications
Product models, features, specifications, accessories and availability may change without prior notice.
We reserve the right to:
- Modify or improve products
- Update technical specifications
- Discontinue products or features
- Restrict availability by location
- Update Website content
- Correct errors or omissions
Availability of products or services remains subject to confirmation by KAFF AIR or an authorised representative.
6. Enquiries and Information Submitted by Users
When submitting an enquiry or service request, you agree to provide accurate, complete and current information.
You must not:
- Submit false or misleading information
- Impersonate another individual or organisation
- Use another person’s contact information without permission
- Submit unlawful, abusive or fraudulent requests
- Use Website forms for spam or unrelated promotions
We may contact you using the details you provide in order to respond to your request.
We reserve the right not to respond to enquiries that appear fraudulent, abusive, incomplete or unrelated to KAFF AIR products or services.
7. Quotations, Installations and Service Requests
Any quotation, installation proposal, site assessment or service commitment will be governed by the separate written terms communicated by KAFF AIR or its authorised representative.
Website content does not constitute:
- A final quotation
- A confirmed installation plan
- A performance guarantee
- A promise of product availability
- A service-level commitment
- A warranty beyond the applicable written warranty
Installation suitability depends upon structural conditions, available space, duct routing, electrical supply, outdoor-air access and other site-specific requirements.
8. Authorised Dealers and Service Providers
Your enquiry may be referred to an authorised dealer, distributor, installer or service provider where appropriate.
Such parties may provide quotations, installation services, inspections, maintenance or customer support.
Unless expressly stated otherwise in writing, independent dealers and service providers are responsible for the commercial and operational commitments they make directly to you.
9. Permitted Use
You may use the Website only for lawful personal or legitimate business purposes relating to KAFF AIR products and services.
You may:
- Browse product information
- Download publicly available product literature for personal reference
- Submit genuine enquiries
- Contact KAFF AIR for assistance
- Share Website pages through normal linking methods
Your permission to use the Website is limited, non-exclusive, revocable and non-transferable.
10. Prohibited Uses
You must not:
- Use the Website for unlawful or fraudulent purposes
- Violate applicable laws or regulations
- Submit false or misleading information
- Infringe intellectual property or privacy rights
- Upload viruses or malicious code
- Attempt unauthorised access to Website systems
- Scrape or systematically extract Website content
- Reproduce Website content without permission
- Collect personal information about other users
- Send spam or unsolicited promotions
- Misrepresent an association with KAFF AIR
- Use KAFF AIR branding without authorisation
We may suspend or terminate access if these Terms are violated.
11. Intellectual Property
Unless otherwise stated, all Website content is owned by or licensed to Kaff Appliances (I) Pvt. Ltd., including:
- KAFF and KAFF AIR trademarks and logos
- Product images and renders
- Product designs and diagrams
- Website design
- Written content
- Videos and animations
- Graphics and icons
- Technical documentation
- Brochures and downloadable materials
No content may be copied, reproduced, modified, distributed or commercially exploited without prior written permission.
12. User Feedback and Submissions
You may voluntarily provide feedback, suggestions, reviews, photographs or other materials.
You represent that:
- You have the right to submit the material.
- It does not infringe another person’s rights.
- It is lawful and not misleading.
- It does not contain malicious software.
- It does not disclose confidential information without permission.
By submitting non-confidential feedback or suggestions, you grant KAFF AIR the right to use such material for legitimate business purposes without compensation.
Personal Information will be handled in accordance with the Privacy Policy.
13. Privacy
Your submission of Personal Information through the Website is governed by the Privacy Policy, which explains how Kaff Appliances (I) Pvt. Ltd. collects, uses, stores, shares and protects your information.
14. Third-Party Links
The Website may contain links to third-party websites or services, including social media platforms, mapping services, communication tools, authorised partners and external resources.
These links are provided for convenience only.
KAFF AIR is not responsible for the content, availability or privacy practices of third-party websites.
15. Website Availability
We strive to maintain a secure and reliable Website but do not guarantee uninterrupted, error-free or continuous availability.
The Website may be temporarily unavailable due to maintenance, technical issues, security incidents, network failures or circumstances beyond our control.
We reserve the right to modify, suspend or discontinue any part of the Website without notice.
16. Disclaimer of Warranties
To the fullest extent permitted by law, the Website and its content are provided on an “as is” and “as available” basis.
We do not warrant that:
- Website information will always be complete or current.
- The Website will meet every user’s requirements.
- Every product is suitable for every property.
- Any specific indoor-air result will be achieved.
- Website access will always be uninterrupted or error-free.
Nothing in these Terms excludes any statutory rights that cannot legally be excluded.
17. Limitation of Liability
To the maximum extent permitted by law, Kaff Appliances (I) Pvt. Ltd., its directors, employees, affiliates and representatives shall not be liable for indirect, incidental, special, punitive or consequential damages arising from:
- Use of or inability to use the Website
- Reliance on Website information
- Temporary Website unavailability
- Unauthorised access beyond our reasonable control
- Third-party websites or services
- Incorrect information submitted by users
- Installation or services undertaken without appropriate technical assessment
Nothing in this clause limits rights available under applicable consumer protection laws.
18. Indemnity
To the extent permitted by law, you agree to indemnify and hold harmless Kaff Appliances (I) Pvt. Ltd., its affiliates, officers, employees and representatives against claims, liabilities, losses and reasonable costs arising from:
- Your unlawful use of the Website
- Your breach of these Terms
- Information submitted by you
- Infringement of third-party rights
- Misuse of KAFF AIR intellectual property
This obligation does not apply where claims arise from our own unlawful conduct.
19. Suspension and Termination
We may suspend or terminate access to the Website if:
- These Terms are violated
- The Website is misused
- Fraudulent or unlawful activity is suspected
- Website security is compromised
- Required by law
- The Website or relevant services are discontinued
Provisions relating to intellectual property, liability, indemnity and dispute resolution shall survive termination.
20. Electronic Communications
By contacting us electronically, you consent to receiving responses electronically, including:
- Enquiry responses
- Product information
- Quotations
- Installation coordination
- Service updates
- Administrative notices
Electronic communications are recognised under applicable Indian law.
21. Changes to These Terms
We may update these Terms from time to time to reflect changes in our Website, products, services, legal obligations or business practices.
Updated Terms will be posted on this page with the revised “Last Updated” date.
Continued use of the Website constitutes acceptance of the updated Terms.
22. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
23. No Waiver
Failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights.
24. Entire Agreement
These Terms of Service, together with the Privacy Policy and any other policies published on the Website, constitute the entire agreement governing your use of the Website.
Separate quotations, warranties, installation agreements or service terms may apply where relevant.
25. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India.
Subject to applicable consumer rights, any dispute relating to the Website or these Terms shall be subject to the exclusive jurisdiction of the competent courts in Gurugram, Haryana, India.
26. Contact Us
Kaff Appliances (I) Pvt. Ltd.
S.S. Plaza, 4th Floor
Sector 47, Gurugram – 122018
Haryana, India
Phone: +91 93119 80080
Email: air@kaff.in
Website: www.kaffair.com